Unusual Order Activity — Shop Closure
Exact TTS language: "Shop Compliance Unusual Order Activity - Shop Closure"
What it actually means
TikTok flagged your shop for order patterns that look like fraud, self-boosting, or abnormal volume. Often triggered by high cancellation rates, sample-sending behavior, or sudden volume spikes. Withdrawal ability is typically disabled alongside the closure.
Typical resolution time
3–8 weeks; frozen funds often extend beyond
Supplement-brand note
Supplement sample programs (free creator samples) commonly trigger this flag. Document sample intent and recipient creator IDs separately from paid orders.
Documents TikTok typically wants
- →Detailed explanation of why the order pattern is legitimate
- →1–2 screenshots of customer communication history
- →Supplier invoice with price/quantity visible for top-selling goods
- →Inventory images of top-selling products
- →Packaging process images
- →Spreadsheet of orders + tracking numbers + acceptance dates
- →Photo of seller holding government-issued ID
Why most appeals get rejected
- ✗Submitting any buyer info (shipping address on labels) — auto-reject
- ✗Spreadsheet format wrong — TTS wants specific column structure
- ✗Appeals sent separately instead of as single bundle
- ✗High cancellation rate not addressed in explanation
Real cases we've tracked
Documented cases: one seller with $25K in upfront investment banned on first violation for excessive Seller Order cancellations. Another had payouts suspended after two rejected appeals on Unusual Order Activity flags.
Not quite your situation?
Every TTS violation has edge cases. Use the diagnostic tool to describe your specific case and get a tailored answer.