Medium — needs specific format
Delivered but Not Received — Shop Deactivation
Exact TTS language: "Shop Compliance Delivered but Not Received - Shop Deactivation"
What it actually means
High rate of buyer claims that orders never arrived despite tracking showing delivered. Often a shipping carrier issue (lost package, wrong address) or a specific delivery region cluster.
Typical resolution time
2–4 weeks
Documents TikTok typically wants
- →USPS/FedEx/UPS tracking history for flagged orders
- →Proof of delivery photos where carrier provided them
- →Customer communication showing resolution attempts
- →Packaging process video for one sample order
Why most appeals get rejected
- ✗Tracking numbers don't match TTS order IDs
- ✗Appeal doesn't address the specific flagged orders
Real cases we've tracked
Documented case: shop deactivated over repeat 'Delivered but Not Received' buyer claims despite USPS tracking showing delivery on every order.
Not quite your situation?
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