Medium — needs specific format
ID Verification Order Volume Restriction
Exact TTS language: "Order volume restricted due to ID verification"
What it actually means
TikTok's ID verification system failed or flagged your documents, and imposed an order volume cap (often 5 orders/day) until resolved. No violation points added; no shop closure. Hard to escalate because 'no violations' on dashboard.
Typical resolution time
1–4 weeks
Documents TikTok typically wants
- →Government-issued ID — exact match with registration
- →Proof of address (recent, clear, matching)
- →Re-verification submission through Seller Center appeal
Why most appeals get rejected
- ✗Support says 'no restrictions or violations' but cap persists
- ✗Same document keeps getting requested in loop
Real cases we've tracked
Documented case: order volume capped despite a clean account (no violations, no flags visible in Seller Center). Seller stuck in a support-ticket loop where CS confirmed 'no restrictions' while the cap remained in effect.
Not quite your situation?
Every TTS violation has edge cases. Use the diagnostic tool to describe your specific case and get a tailored answer.