Hard — expect resubmission loop
Fair Trading / Possible Fraud — Payouts Frozen
Exact TTS language: "Fair Trading / Possible Fraud (shop not suspended)"
What it actually means
Your shop is flagged for possible fraud but not closed — payouts are held (typically 31-day hold extended indefinitely) while TikTok reviews. Funds frozen, orders can still come in.
Typical resolution time
4–12 weeks
Documents TikTok typically wants
- →Business license
- →Government-issued ID
- →Proof of address (utility bill, last 3 months)
- →Shipping proof across 50+ fulfilled orders
- →Order screenshots from Seller Center
- →Product photos
- →Compiled into a SINGLE PDF bundle with cover page, labeling, and intro statement
Why most appeals get rejected
- ✗Uploading separate files instead of one combined PDF
- ✗Missing intro statement / compliance case file structure
- ✗Format described as 'not proper' with no specifics from TTS
Real cases we've tracked
Documented case: Fair Trading flag despite 50+ USPS-tracked completed orders and a Hero Product Program invite. Rejected twice for 'format' before the seller discovered TTS requires all documents combined into a single PDF with cover page and intro statement — separate uploads get auto-rejected.
Not quite your situation?
Every TTS violation has edge cases. Use the diagnostic tool to describe your specific case and get a tailored answer.